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Communication

Communication
strategy

We define what the brand says, to whom and how — one voice and clear rules for every channel.

What's included

Key messages

What the brand conveys at every touchpoint — short and to the point.

Tone and character of speech

How the brand sounds: which words it uses and which it doesn't.

Channel map

Where, what and how often to speak so messages add up to a whole.

Communication rules

Clear rules so the team speaks equally strongly everywhere.

Positioning

Why people choose you and how you differ from competitors.

Team guide

A document any employee can use to speak for the brand.

Communication strategy

How we work

01

Audit

We look at how the brand speaks now, where channels are out of sync and what stops people remembering you.

02

Meaning

We formulate positioning and key messages — why people choose you and what you should convey.

03

Voice

We set the brand's tone, character and vocabulary: how we sound, which words we use and which we don't.

04

System

We assemble the rules and channel map into a document the team uses to speak equally strongly everywhere.

A strategy isn't a document for the drawer. We make it work: with examples, wordings and rules the team uses to speak for the brand every day — in ads, on social media and in live conversation with the client.

Common questions

SMM is one channel. A strategy sets what and how to say across all channels at once, so they add up to a single brand image rather than pulling in different directions.

Usually 3–4 weeks. The timeline depends on the number of channels, the depth of audience research and the number of approvals. We give an exact estimate after the briefing.

A strategy document: positioning, key messages, tone and character of speech, channel map and communication rules — everything so the team and contractors speak for the brand consistently.

Shall we discuss your project?

Tell us about your task — we'll come back with a proposal and a plan for the first steps.